Get in Touch

For any questions regarding our products or for assistance with your order, please email using the form below and you'll receive a response within 24 hrs. We look forward to assisting you!

Frequently Asked Questions

How long does it take to receive my products?

Please refer to the chart below for delivery time estimates based on your location:

CountryShipping Time (Working Days)
United States4-9
United Kingdom3-7
Canada7-20
Australia4-16
Germany4-11
France4-8
Spain7-11
Italy6-10
Switzerland7-16
Ireland7-16
Austria6-10
Netherlands6-10
Estonia11-16
Belgium10-15
Sweden7-16
Finland7-13
Greece12-20
Malaysia5-10
Singapore6-9
New Zealand5-12
Worldwide5-20

Please note that these times are not guaranteed. We update these every month based on our latest data, however, delays can happen from time to time. Rest assured, we always do our best to get your toys delivered ASAP and to keep you informed along the way.

Thank you for trusting us with your business! Please don't hesitate to email us at hey@kittio.com for help with your order.

How do I return my products?

Contact us by emailing hey@kittio.com or using the form on this page to start the process. Please check our Refund Policy first to see if you are eligible.

What payment methods do you accept?

We currently accept all credit cards and PayPal.

Where are you located?

Our head office is located at:


17350 State Hwy 249, Ste 220 #5397

Houston, Texas 77064


We fulfill orders from our warehouses in China & USA with express shipping. 

What is Kittio?

We are a brand with two core missions: to create the best cat toys on Earth, and to help save 1,000,000 cats through our donations and other endeavors. Read About Us and Our Mission.